Shipping policy

Order Processing Times

•    We strive to process orders promptly. After an order is placed, it will take approximately 1-3 business days to get it ready for shipping. Please note that we exclude weekends and holidays from this timeframe.

Domestic Shipping Options

•    Domestic Shipping: We offer shipping within 1-14 days Australia wide, depending on location and type of shipping process used, eg – road, rail, local courier and express post

Shipping Costs

•    Shipping costs vary based on the destination and order weight. You can find the exact shipping cost during checkout or by Rackman Australia once the order is placed.

Tracking and Notifications

•    Once your order ships, you’ll receive a tracking number via email and/or text message. You can track your package’s progress online.

Returns and Exchanges

•    For information on returns and exchanges, please refer to our Return Policy.

Contact Information

•    If you have any questions or need assistance, feel free to reach out to us at onlinesales@rackmanaustralia.com.au or 1300 722 626